Refund policy
Return Policy – Dutch Food Dubai
Last updated: 6 September 2026
At Dutch Food Dubai, we take great care to deliver your favorite Dutch snacks fresh, frozen, and in perfect condition. Because we sell chilled and frozen food products, specific return conditions apply to ensure food safety and quality.
❄️ Items That Cannot Be Returned For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Frozen products (such as frikandellen, kroketten, kaassoufflés, etc.)
- Chilled or perishable items
- Products with opened or broken seals
Once these products have been delivered, we are unable to accept returns or exchanges.
📦 Damaged or Incorrect Orders If you receive the wrong item or your order arrives damaged, please contact us within 24 hours of delivery at: 📧 info@dutchfooddubai.com 📞 +971 52 223 0941
Include clear photos of:
- The product and its packaging
- The shipping label
Our team will review your case and offer a suitable solution, such as:
- A replacement product
- A store credit
- Or, in exceptional cases, a refund
💸 Refunds If a refund is approved, it will be processed to your original payment method within 3–5 business days.
🛑 Order Cancellations Orders can only be cancelled before they have been shipped. Once your order has been handed over to our delivery partner, cancellations are no longer possible.
💬 Need Help? Our customer service team is happy to assist you! Contact us at info@dutchfooddubai.com or by phone at +971 52 223 0941.